---
swagger: "2.0"
info:
  x-ibm-name: helpdeskservices
  title: HelpDeskServices
  version: 1.0.0
  description: "HelpDesk Services for External incoming requests\n\n# Endpoints url
    \   \ndiscount sandbox       \nhttps://mtls-api-nonprod.discountbank.co.il/devapi/cert\n\ndiscount
    prod        \nhttps://mtls-api.discountbank.co.il/prod/d\n\nmercantile sandbox
    \        \nhttps://mtls-api-nonprod.mercantile.co.il/devapi/cert\n\nmercantile
    prod         \nhttps://mtls-api.mercantile.co.il/prod/d"
  name: ""
schemes:
- https
basePath: /HelpDeskServices
consumes:
- application/json
produces:
- application/json
securityDefinitions:
  Oauth 2.1 B2B:
    type: oauth2
    description: B2B Authorization
    flow: application
    scopes:
      B2B_infra: ""
    tokenUrl: https://$(api.endpoint.hostname)/$(api.org.name)/$(env.path)/b2b/token
    x-scopeValidate:
      tls-profile: sergey.paponov@dbank.co.il
security:
- Oauth 2.1 B2B:
  - B2B_infra
x-ibm-configuration:
  testable: true
  enforced: true
  phase: realized
paths:
  /callRequest:
    post:
      operationId: helpdeskservices.CreateCallRequest
      responses:
        201:
          description: OK
          schema:
            $ref: '#/definitions/CreateCallRequestResponse'
      parameters:
      - name: body
        in: body
        schema:
          $ref: '#/definitions/CreateCallRequestRequest'
      - $ref: '#/parameters/Authorization'
      summary: CreateCallRequest
  /changeRequest:
    post:
      summary: CreateChangeRequest
      operationId: helpdeskservices.CreateChangeRequest
      responses:
        201:
          description: OK
          schema:
            $ref: '#/definitions/CreateChangeRequestResponse'
      parameters:
      - name: body
        in: body
        schema:
          $ref: '#/definitions/CreateChangeRequestRequest'
  /callRequest/{callRequestID}:
    get:
      summary: GetCallRequest
      operationId: helpdeskservices.GetCallRequest
      responses:
        200:
          description: OK
          schema:
            $ref: '#/definitions/GetCallRequestResponse'
      parameters:
      - name: callRequestID
        in: path
        required: true
        description: מזהה פנייה
        type: string
        maxLength: 20
    put:
      summary: UpdateCallRequest
      operationId: helpdeskservices.UpdateCallRequest
      responses:
        200:
          description: OK
          schema:
            $ref: '#/definitions/UpdateCallRequestResponse'
      parameters:
      - name: callRequestID
        in: path
        required: true
        description: מזהה פנייה
        type: string
      - name: body
        in: body
        schema:
          $ref: '#/definitions/UpdateCallRequestRequest'
tags: []
parameters:
  Authorization:
    name: Authorization
    type: string
    required: false
    in: header
    description: ""
definitions:
  error:
    properties:
      error:
        type: array
        items:
          type: object
          properties:
            httpCode:
              type: integer
              description: קוד החזר
              example: 400
            httpMessage:
              type: string
              description: הודעה
              example: Bad Request
            code:
              type: string
              description: קוד ממערכת המקור
            message:
              type: string
              description: הודעה ממערכת המקור
            moreInformation:
              type: string
              description: מידע נוסף ממערכת המקור
      warning:
        type: array
        items:
          type: object
          properties:
            code:
              type: string
              description: קוד החזר
              example: MC101
            message:
              type: string
              description: הודעה
              example: הוחלף יום עסקים...
            moreInformation:
              type: string
              description: מידע נוסף
              example: יש לעדכן את הלקוח
    additionalProperties: false
    required:
    - error
  noData:
    additionalProperties: false
  CreateCallRequestRequest:
    properties:
      callRequestSeverity:
        title: callRequestSeverity
        description: חומרת הקריאה
        type: string
        enum:
        - CriticalSystem
        - UnitDisabled
        - NotDisabled
        - WorkStationDisabled
        - LegacySystemDisabled
        - Critical
        - SafetyHazard
        - BranchDisabled
        - DisablingEvent
        - NoEmail
        - SeriousBusinessHazard
        - Low
        - Medium
        - BranchClient
      environment:
        title: environment
        description: סביבה
        type: string
        enum:
        - Production
        - Sandbox
      softwareIssueType:
        title: softwareIssueType
        description: סוג בקשה
        type: string
        enum:
        - Bug
        - Question
        - Remark
      reportingUserID:
        title: reportingUserID
        description: מזהה המשתמש המדווח
        type: string
        example: D123456
      impact:
        title: impact
        description: השפעה
        type: string
        enum:
        - MediumHigh
        - SingleEffect
        - Low
        - Medium
        - OverallEffect
        - SmallGroup
        - EntireOrganization
        - NoEffect
      categoryCode:
        title: categoryCode
        description: קוד קטגוריית הפנייה
        type: string
        maxLength: 100
        example: pcat:1234569
      deviceVersion:
        title: deviceVersion
        description: גרסת השירות
        type: string
        example: V4
      callRequestDescription:
        title: callRequestDescription
        description: תיאור הפניה
        type: string
        maxLength: 4000
        example: יש לי בעיה במחשב
      userID:
        title: userID
        description: מזהה משתמש פנים ארגוני
        type: string
        example: D123456
      deviceName:
        title: deviceName
        description: שם הרכיב
        type: string
        maxLength: 20
        example: i342-sys-01
    required:
    - userID
    - categoryCode
    - reportingUserID
  CreateCallRequestResponse:
    properties:
      data:
        title: data
        description: אובייקט אב
        type: object
        properties:
          callRequestID:
            title: callRequestID
            description: מזהה פנייה
            type: string
        required:
        - callRequestID
  CreateChangeRequestResponse:
    properties:
      data:
        title: data
        description: אובייקט אב
        type: object
        properties:
          changeRequestID:
            title: changeRequestID
            description: מזהה הדרישה
            type: integer
            minimum: 0
  CreateChangeRequestRequest:
    properties:
      changeRequestDescription:
        title: changeRequestDescription
        description: תיאור הדרישה
        type: string
        maxLength: 4000
        example: יש לי בעיה במחשב
      entitlementSetting:
        title: entitlementSetting
        description: הגדרת זכאות
        type: object
        properties:
          entitlementDate:
            title: entitlementDate
            description: תאריך תפוגה להרשאות
            type: string
            format: date
          entitlementCodes:
            type: array
            items:
              title: entitlementCodes
              description: מספרי קודים של הרשאות
              type: integer
              maximum: 4000
              minimum: 0
        required:
        - entitlementCodes
      reportingUserID:
        title: reportingUserID
        description: מזהה המשתמש המדווח
        type: string
        example: D123456
      categoryCode:
        title: categoryCode
        description: קוד קטגוריית הפנייה
        type: string
        maxLength: 20
        example: pcat:1234569
      divisionReferent:
        title: divisionReferent
        description: מזהה רפרנט חטיבתי
        type: string
        example: d641104
      userID:
        title: userID
        description: מזהה משתמש פנים ארגוני
        type: string
    required:
    - userID
    - reportingUserID
    - categoryCode
  GetCallRequestResponse:
    properties:
      data:
        title: data
        description: אובייקט אב
        type: object
        properties:
          reportingUserID:
            title: reportingUserID
            description: מזהה המשתמש המדווח
            type: string
            maxLength: 8
            example: D123456
          categoryCode:
            title: categoryCode
            description: קוד קטגוריית הפנייה
            type: string
            maxLength: 20
            example: pcat:1234569
          callRequestDescription:
            title: callRequestDescription
            description: תיאור הפניה
            type: string
            maxLength: 4000
            example: יש לי בעיה במחשב
          callRequestID:
            title: callRequestID
            description: מזהה פנייה
            type: string
            maxLength: 20
            example: "1425"
          userID:
            title: userID
            description: מזהה משתמש פנים ארגוני
            type: string
          deviceName:
            title: deviceName
            description: שם הרכיב
            type: string
            maxLength: 20
            example: i342-sys-01
        required:
        - callRequestID
  UpdateCallRequestResponse:
    properties:
      data:
        title: data
        description: אובייקט אב
        type: object
        properties:
          resultDescription:
            title: resultDescription
            description: פלט התוצאה של עדכון הקריאה
            type: string
            example: updated
        required:
        - resultDescription
  UpdateCallRequestRequest:
    properties:
      callRequestSeverity:
        title: callRequestSeverity
        description: חומרת הקריאה
        type: string
        enum:
        - CriticalSystem
        - UnitDisabled
        - NotDisabled
        - WorkStationDisabled
        - LegacySystemDisabled
        - Critical
        - SafetyHazard
        - BranchDisabled
        - DisablingEvent
        - NoEmail
        - SeriousBusinessHazard
        - Low
        - Medium
        - BranchClient
      callRequestAssignee:
        title: callRequestAssignee
        description: מספר עובד גורם מטפל
        type: string
        maxLength: 7
        example: d298035
      callRequestStatus:
        title: callRequestStatus
        description: סטטוס הפניה
        type: string
        enum:
        - PastHandling
        - Duplication
        - Solving
        - Reopened
        - Closed
        - EndHandling
        - Holding
        - Cancelled
        - Open
        - Waiting
      helpDeskTeam:
        title: helpDeskTeam
        description: צוות מטפל בקריאה
        type: string
        maxLength: 20
        example: טכנאים
      callRequestCloseDescription:
        title: callRequestCloseDescription
        description: תיאור סגירת הפניה
        type: string
        maxLength: 4000
        example: פנייתך נסגרה
      categoryCode:
        title: categoryCode
        description: קוד קטגוריית הפנייה
        type: string
        maxLength: 100
        example: pcat:1234569
      callRequestDescription:
        title: callRequestDescription
        description: תיאור הפניה
        type: string
        maxLength: 4000
        example: יש לי בעיה במחשב
      deviceName:
        title: deviceName
        description: שם הרכיב
        type: string
        maxLength: 20
        example: i342-sys-01
x-ibm-endpoints:
- endpointUrl: https://mtls-api.discountbank.co.il/prod/d
  type:
  - production
  - development
...